Retail industry

In this new retail age where alternative business models are constantly evolving, the ongoing technological revolution is providing both opportunities and challenges for the industry. Retail executives now face a growing number of competing pressures on their time and budgets. To make matters worse these pressures are often inter-dependent, such as the cumulative need to: accommodate ever-increasing customer demands and expectations; manage and predict inventory and supply chain deliveries to satisfy unprecedented turnaround times; and minimise costs while simultaneously increasing sales through innovative offerings and new sales channels.  

Retail tech is already powering a more customised approach to engaging retail customers, enhancing the shopping experience, fostering loyalty and aiding businesses in changing quickly as per the market dynamics. This is true whether we are talking about an online shopping platform, or retail software such as ERP, or customer research and trends, or multi-channel marketing. The opportunities are endless but so are the challenges, especially in terms of managing so many innovations all at once. For this reason, many retailers are resorting to outsourcing retail tech as a strategic tool to overcome their operational issues, optimise bottom-line and enhance the overall retail company processes and operations. 

With SBL, outsourcing services for the retail industry becomes a seamless, result-driven omni-channel experience. We provide digital retail services such as the creation of E-commerce, m-commerce and social commerce platforms that help you to deliver enhanced shopping experiences for your customers at all key shopping touch points. This streamlined, intelligently signposted approach in turn increases the closure success rate for online purchases. Also, our data management teams combine with our research professionals to create a hyper-connected, cloud-enabled retail landscape CRM software for better customer communications, insights and deliveries. 

Our smart surveillance solutions help you to protect your in-store facilities and provide enhanced safety customer using still-less shopping and contactless payments. Following an ecosystem-driven and end-to-end omni-channel retail service provision model, we offer customised solutions for both global retail giants and small businesses. Thus, whether you wish to revamp your existing supply chain through a centralised and real-time retail ERP, or streamline your accounting and finance services, or introduce on-time fulfilment and manage high transactional loads through contact centres, we have the answer.