The terms hereof shall constitute SBL Knowledge Services Private Limited’s (hereinafter referred to as “SBL”) cancellation and refund policy.

The Fee that you pay to SBL is against the products supplied or services rendered by SBL. SBL accepts payment only against a Proposal or Invoice that has been agreed upon. The fee charged for the product/services varies on a case to case basis depending on the requirements. Refund and cancellation are subject to our Contracts, Statement of Work (SOW), e-mails or Invoices.

SBL does not sell/purchase or warrant the sales/purchase of any products through its website.

Limited Liability

Under no circumstances shall SBL be liable for indirect, special, consequential or incidental losses or damages. Service Provider’s monetary liability regardless of the form of any claim of any kind, breach of contract, warranty, tort, strict liability or otherwise, even if such damages are foreseeable or either or both parties have been advised of the possibility of such damages. SBL’s monetary liability regardless of the form of any claim including costs, attorneys’ fees and expenses wherever applicable, will be limited to the amount of the fee received for products/services rendered by Service Provider till the date of termination as per this Agreement.

Procedure for Requesting Refund

when requesting for the refund of fee, an email has to be sent to [email protected] stating the reason for the refund of fee. The refund shall be subject to providing required information to substantiate the reason for refund. The refund can only be processed for refund requests that are submitted within 72 Business Hours of the receipt of payment. Refund request submitted after 72 Business Hours shall be disqualified for Refund. The refund will only be made to Business Bank Account or Source Account. SBL does not accept any payments from personal accounts or refund requests to personal accounts, unless the order has been originally placed for the products/services through the personal account.


Any disputes arising with respect to claims and refund of fee in connection with services engagements with SBL shall be governed in accordance with the law of India and courts in Ernakulam Kerala shall have the exclusive jurisdiction over the same.


SBL may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at [email protected]

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