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SBL Corp offers reliable, scalable, and agile inbound call center outsourcing services for your varied business needs. Be it service-related calls, marketing campaigns, or response management, our team of professional and highly skilled call center agents can help you efficiently manage all your inbound call needs in a seamless and timely manner while always adhering to your company’s compliance and quality standards and meeting customer satisfaction levels. From query handling, to providing the requisite products, services, and technical support through a help desk; from order booking to payment processing or sales, outsourcing inbound call center services helps you to enhance the overall customer experience and deliver on your business goals.
At SBL, we offer a highly effective range of inbound call center services that support your key business goals and ensure the best customer service. Our lead qualification services help clients identify and focus on the right customers while IVR or virtual receptionist services ensure that customer calls are answered promptly without any waiting time.
We also offer upselling and cross selling services and sales management services designed to maximize sales at each customer interaction and increase your conversions. Our team is also adept at handling product information requests, product recall management, and chargeback handling to guarantee a prompt resolution of customer queries and grievances. Regardless of your industry, we can provide superior inbound call support covering various facets of customer service such as order entry, payment collection, technical support, warranty registration, inbound sales, claims processing, billing query services etc.
We use sophisticated technology including state-of-the-art data communication software to ensure quick and personalized call responses that guarantee the best customer experience. Our call center services based in UK and USA are equipped with the most advanced data and voice communication systems. In addition, we have a dedicated intranet connection that enables us to deliver fast and reliable services 24/7 and guarantee data security and confidentiality.
We offer industry-acclaimed inbound call center services that assist you in reaching out and supporting your customers 24×7. As your reliable call center service partners, we strive to boost your ROI through a customer-centric approach that resolves customer queries quickly with personalized response for maximum customer satisfaction. Backed by a professional team of highly competent call center agents, we assure complete customer satisfaction and provide unmatched quality in our process, increasing customer loyalty as well as better conversions.
Our call center agents are well-trained and proficient in handling all intricacies of an inbound call center process and carry the requisite domain expertise, call handling skills, and extensive business knowledge to manage all types of inbound customer support services with a personalized approach. Leveraging advanced infrastructure, we provide you with improved market coverage, agile responses to market dynamics, expertise in account handling, and remote call monitoring to gain a competitive edge. Our resilient inbound call operating model is designed to provide complete transparency and 24/7 support to our customers.
With a rich experience in delivering inbound customer support across multiple domains, we deliver value-added inbound call center services that aid better business outcomes. Outsourcing your inbound calls to us will not only help you to optimise your overhead infrastructural and manpower costs but also help you achieve a more customer-centric approach aimed at satisfying your customers 24/7.
With a team of expert call center agents, we can deliver the best inbound call center services for your business. Our agile and customised solutions meet the call center requirements of businesses of all sizes for large enterprises to small and medium businesses as we help you to maximize ROI.
Reach out to us now for a consultation on our industry-specific inbound call center services and experience accelerated growth with us!
In addition to our secure, ISO-certified production centres right across India, we have office locations in the UK, USA, Australia and the Middle East, with plans to expand into Europe, Canada, South America and Asia in the very near future.
SBL is certified in ISO 9001:2015 Quality Management system, ISO 27001:2013 Information security management system and our software division is certified in CMMI level 3.
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