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Customer support services for retail

Customer support
outsourcing services

SBL provides live chat, phone, email, WhatsApp, and social media customer support outsourcing services to your prospects and customers 24 hours a day, seven days a week. Our multilingual customer service teams will work as an extension of your company to provide the best possible customer service. We have a high-end remote network and a skilled team of call centre technical experts who can handle data in a secure and cost-effective manner. Technology empowerment, network support, service integration, and much more are all supported by our flexible customer service. Our team can offer speedy IT solutions and affordable post-sales technical support. The team also efficiently maintains the required skills, infra, resources, and tools that can provide you with affordable toll-free customer support services.

We have some of the most experienced and skilled complaint management experts on our team who can provide customised services for your multi-channel complaint management, intelligent management methods, complaint management dashboard, and research and analytics needs. Online communities, discussion forums, social media, automatic callback, live chat, SMS text support, self-service sites, and mobile apps are some tools we use to ensure smooth communication for apt customer response. Our experts also assist you in enhancing the first contact resolution rate by incorporating digital agent services in your position. Proficient with AI, ML, and other vital technology, our team aims to empower your customer support service experience.

Our comprehensive range of services

  • Reactivating dormant client services 
  • Third-party verification services
  • Click to talk support services
  • Technical support services
  • Remote IT support services 
  • Toll-free customer support
  • Multilingual call centre services
  • Retail customer support services
  • Order tracking and status enquiry
  • Business process reengineering services
  • Complaint management services
  • Loyalty program management services
  • Email support services
  • Chat support services
  • Social media customer services
  • Video chat customer services
  • Multi-channel support
  • Railway logistics BPO services
  • Customer interaction services
  • E-commerce customer support services
  • Seminar registration services
  • Consumer product support
  • Digital agent services
  • Pre-sales support services

Why choose SBL's customer support outsourcing

With a broad range of customer support outsourcing services, we transform businesses with a flexible operational model to meet your unique business conditions and deliver personalised touch across all customer interactions. Along with optimal customer handling techniques, our customer support centre agents can provide you with reliable metrics on the quality of customer experience. With a well-rounded customer support BPO model, SBL ensures low-cost advantage, quick redressal, and maximum customer satisfaction. SBL’s team has the necessary skills and resources to scale up services when demand increases. As per client needs based on the support required for varying volumes ,we can scale up the number of executives as per the need. We also work quickly to respond to your customer service needs. Our highly trained personnel can work in various time zones to provide services that you can rely on at any time and in any location.

How to get started

As part of our customer support services, we have a capable team and infrastructure to keep up with your evolving needs from local and international locations. 

Affordably priced customer service is only a click away. Hurry! Contact us right away.

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