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SBL’s call center consulting services help to unlock the growth potential of your call center by promoting and improving its efficiency and innovation by leveraging agile call center automation technology. Our BPO call center consultants help optimise your overall call center efforts, help attain greater productivity while minimising the overall risks associated with its implementation or its digital transformation and accelerating its growth trajectory.
Our consulting services cover extended call centers, i.e., contact centers, including multiple communication channels through phone, social media, live chat, etc. These services include business and solutions evaluations, business roadmap design, customer profile assessment, technical knowledge analysis, and tailor-made custom consulting.
With deep industry experience, SBL is proficient in providing sustainable call center consulting services. We assist various global clients in developing a resilient action plan to revamp their call center operations, processes and services. Our team of consultants strives to deliver you the most suitable services and solutions in a highly cost-effective manner while providing them through qualified agents. We follow six-sigma methodologies to optimise the level of productivity and minimise wastage.
So, if you outsource call center consulting services to SBL, you will gain the best consultation to develop your facilities including support on constant process and service improvement, its design, assessment, measurement and reporting. Our services are always available to our clients through our 24/7 support services. Our team of agents provide prompt responses to the queries generated. We have the necessary resources to scale up our services if demand increases. Together we can help you expand your business and increase your brand’s value without hiring new people or setting up new infrastructure.
SBL’s call center business consulting process is designed for full life-cycle support.We provide strategic custom-design hybrid solutions that suit requirements of contact centers of all sizes .
Contact us today for a dependable, practical, cost-effective consulting service!
In addition to our secure, ISO-certified production centres right across India, we have office locations in the UK, USA, Australia and the Middle East, with plans to expand into Europe, Canada, South America and Asia in the very near future.
SBL is certified in ISO 9001:2015 Quality Management system, ISO 27001:2013 Information security management system and our software division is certified in CMMI level 3.
Privacy controls are included as part of GDPR compliance
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