Here is a discussion about the ongoing workplace transformation due to COVID-19. The pandemic is an eye-opener for organizations to embrace technology and digitalization. The article highlights key aspects of the digital reset happening at all levels of organizations.

Digital workplace

The world is shaping up in response to the COVID-19 pandemic. The business and work environment has moved to the new normal of remote working. Technology plays an important role in the changing landscape right from supporting a smooth workflow to performance enablement and team building.

Today, organizations need to implement digitalization on a large scale to handle the challenges of the pandemic and ensure business continuity and safety of the employees and customers. The change also requires a shift in the work models that focus on upskilling the employees and also encourage employee engagement, collaboration, and innovation during remote working.

The new digital workspace

Physical workspaces might soon be a thing of the past.

Now, virtual workspace is becoming the norm. Though there are no definite guidelines for establishing a digital workspace, here are some important factors you should consider for the virtual workspace.

  • Holistic approach – While selecting new technology in the workplace, organizations should have a holistic approach. The need is to implement technology that connects the entire organization and the stakeholders without interruptions. It should also provide a flexible and uninterrupted work environment to the employees and simultaneously ensure data security.
  • Connect and collaborate – Working from a distance should not hamper the organizational productivity in any manner. Employees should have easy access to the right information from any location. Hence, it is essential to select the tools to support remote working according to the business needs and the comfort level of the employees.

    Workplace technology should facilitate knowledge sharing, communication, and collaboration among the employees and ensure that they do not face any hindrances in executing their daily tasks.

    Organizations can facilitate faster communication between the teams by supporting them with up-to-date instant messaging, email, mobile messaging, and microblogging tools. Collaboration and team-building activities can continue through video conferencing, zoom meetings, online communities, and team rooms.

    Creative sessions to encourage brainstorming and innovation could be conducted through ideation platforms, forums, and surveys. Apart from these, companies must ensure that all employees have access to basic tools such as laptops, smartphones, remote scanners, word processors, and spreadsheets.

    The tech-savvy workforce expects cutting-edge technology for smooth collaboration and better workflow. Organizations should replace traditional technologies with innovative tools to increase employee satisfaction.

  • Security and compliance – Data security measures are also an integral component to ensure that the organization does not breach any security compliance. There should be governance structures and processes to ensure that the company complies with the industry regulations. Risk mitigation policies should monitor how the organizational data is shared and protect confidential information. Companies must train the technical staff in handling the data security and ensure that they are certified and competent for the role.


Shifting to a digital workplace is not a choice any longer. It is mandatory to survive the pandemic and stay competitive in the long run. Digitalization can increase employee productivity, attract talent, and reduce employee attrition.

Employees might find the sudden transition overwhelming. They need a support system to guide them through the changing work styles and keep them connected to the organization. The human resource department has a crucial role in the current scenario. HR needs to think out-of-the-box and enhance the employee experience through team-building activities. Changes must happen in all aspects of HR functions, from digital hiring to virtual exit interviews. HR should prepare the employees for the transformation by providing the required training to handle the new technology.

The future belongs to the organizations that embrace technology and eliminates the need for a physical workspace.