RPA Use Cases: Top 6 Use Cases for RPA You Should Know About

How can RPA benefit your organization? What are the areas in which we need to use it? How will RPA benefit the company’s finance, accounting, human resources, or operations departments? These RPA use cases will throw light on the benefits of RPA.

The use of robotic process automation is on the rise. It is generally accepted by most companies, but they have difficulty determining the correct usage scenario. Automating the business process of an entire company is often considered an expensive undertaking, but companies that adopt robotic process automation early achieve a higher return on investment and lower operating costs than those that do not. RPA use cases demonstrate the true potential of robotic process automation and how it can effectively automate all business processes.

Automating processes across multiple systems is possible through robotic process automation. RPA can automate all the industry’s work processes, infrastructure, and internal processes, which are largely manual and time-consuming. It is possible for every industry to automate its tasks and eliminate human error by utilizing robotic process automation.

RPA should be used to automate processes that are manual, repetitive, and of high volume.

Processes that require entering data, collecting data from multiple sources, or viewing information on multiple internal or external websites fall under the manual category. Business growth can really be accelerated by these processes since other key processes depend on their execution. A repetitive process is a process where the same task is being repeated. Employees become fatigued by these routine tasks, which are often considered boring. The automation of any high-volume process requiring multiple transactions and excessive business costs can also be an excellent choice for RPA.

What are the top 6 RPA use cases?

Take a look at some key RPA applications across different industries with these RPA use case examples.

  1. Customer orders – In today’s fast-paced business environments, ensuring data consistency is a cumbersome process. It is important that sales representatives enter data accurately into the CRM and ERP systems. Financial analysts need to replicate these data and enter them into other systems and modules. Whenever such processes are repeated, it will result in errors and decrease performance. Such tasks can be automated through RPAs. These applications may also perform end-to-end sales processes, including billing and data entry tasks. Furthermore, the RPA can also maintain the database by removing duplicate records.
  2. Lead generation – In the modern marketing process, lead generation plays a critical role. A CRM system is used by the marketing team to collect new leads from external sources. CRM platforms often come with their own built-in data loading tools. Each new customer’s information has to be manually entered. In addition to reducing productivity, this increases the likelihood of errors. With RPA, users can automate the data import process from spreadsheets in a way that is faster and more accurate than manually doing it. Likewise, employees can devote time to interacting with customers rather than entering data.
  3. Public sector – RPA is driving digital transformation in the public sector: A number of large-scale processes are central to citizen services. Automation can be used for processes that rely on manual data input and information processing, such as processing forms to change addresses or names. In order to optimize customer service, robots can be trained to read information from received files, change information in the internal database, and thereby reduce the time required to answer queries.
  4. Invoice processing-Some of the more successful RPA use cases have been implemented in finance, such as invoice processing. You can use optical character recognition and RPA to automate end-to-end invoice processing. It can also be used to manage exceptions. Manual tasks cause delays and inaccurate payments. RPA allows timely payment enables suppliers to deliver high-quality goods and services faster by automating the end-to-end invoice processing from receipt to payment.
  5. Payroll – Human resources departments work repetitively and exhaustively each month to prepare payroll. A large amount of information needs to be entered into payroll accounting. Often, this results in inaccurate data, which can delay payment and cause employee frustration. RPA ensures data consistency between multiple systems, pays wages and manages taxes.
  6. Email support – Having to create and reply to thousands of emails in your inbox is an absolute nightmare for a support team, but RPA will handle this for you. It is possible to send group emails using RPA technology, to respond to them, and to handle important emails not part of the group. Using automatic email query processing, you’ll be able to increase your return on investment.  


In this article, we have examined real-world examples of robotic automation through top RPA use cases. By automating repetitive and rule-based business processes, robotic process automation can enhance business efficiency. In order to successfully implement RPA solutions within your organization, you should seek the guidance of expert RPA companies in the field who comprehend the business case and can suggest solutions accordingly.

SBL Corp is a leading provider of IT solutions with a focus on digital transformation. Our team has extensive experience implementing robotic process automation software and has assisted many companies in achieving significant cost savings and process efficiencies using RPA automation.

Contact our SBL Corp Software division to know more about our RPA software solutions.

Frequently Asked Questions

How does RPA detect use cases?
To choose a good robotic process automation use case, you must select one that is rules-based. The process has to be well-defined and use unstructured data.
Where can RPA be used?
RPA is used in a wide variety of industries, including insurance, finance, telecommunications, and healthcare. We can find several RPA use cases in insurance that transforms workflows using robotic process automation tools. In the finance industry, RPA is used for reconciling accounts and processing invoices. RPA use cases in manufacturing and RPA use cases in healthcare also demonstrate the high potential of automation to improve the operational efficiency of the industry.
What are use cases in Uipath?
The RPA case studies UI path demonstrates that humans and robots can work together to improve efficiency, add value, increase employee engagement, and better serve customers. This allows humans and robots to pass off processes, work in parallel, and trade tasks dynamically.
What are three examples of RPA?
There are many intelligent automation use cases. The three main examples of RPA use cases are in retail, payroll, and human resources. You can also find good RPA use cases for invoice processing and RPA uses cases in education.
What are the disadvantages of RPA?
RPA implementation can be challenging. Besides, the high maintenance requirements of RPA make long-term sustainability difficult.