SBL’s blended RPO services add value to your company by its flawless and smooth blending of outbound and inbound call centre services while understanding the importance of locating qualified personnel for the right mix of temporary and permanent employment roles. We offer you intelligent dialer function, call barge-in, live reporting and analytics, call recording, agent extensions, call transfer, and support for work-at-home agents. Our services provide you with an impeccable combination of voice process and non-voice process. Outbound and inbound call centres make up for voice processes, while non-voice processes include email and chat support. As part of our outbound call centre services, we offer lead generation, appointment setting, scheduled callbacks, customer surveys, telesales, upsells and renewals, customer retention, competitive market research, etc.
We also meet your tagging, recording, and monitoring requirements, which helps stabilise the work environment to a large extent. Our Inbound call centre services under blended RPO services help you deliver IT support, generate an immediate response, increase revenue, select the right service provider and customer satisfaction. To increase engagement and efficiency, blended call centre software can help you streamline the processes, including KPI and metrics, incentives, software solutions, better call routing, training, and engagement. SBL’s blended RPO services cater to healthcare, financial, consulting and manufacturing industries, among others, with customer service requirements.
